If you are ordering outside of the United States, click here for more shipping answers.
3. Are you an active vendor in the System for Award Management (SAM)?
We are proudly registered as an active vendor in the System for Award Management. Our divisions—Health Edco, Childbirth Graphics, and Health Impressions—are listed under WRS Group, Ltd, owned by SJS Partnership. Search our records in the SAM website by using our physical address, CAGE Code, or DUNS number.
Health Edco, Childbirth Graphics, Health Impressions, divisions of WRS Group, Ltd.
Physical Address: 5045 Franklin Avenue, Waco, Texas 76710
CAGE Code: 1DPF4
4. How do I pay using a Purchase Order?
When checking out, you have 2 methods of payment: credit card or purchase order. Purchase orders may only be used by customers already approved to pay by PO. If not approved, please contact us to pay by PO in order to prevent a delay in your order. Customers outside the U.S. must prepay.
5. How do I return an item?
If a product does not meet your needs, contact us within 90 days of purchase, and we'll work with you to ensure that your needs are met. Our Customer Service Department will give you a return goods authorization (RGA) number and instructions on how to proceed with the return. Shipping charges will be the customer's responsibility. We recommend using the original shipping container as well as the same shipper that delivered the product (UPS). All packages must be fully insured. We cannot be responsible for uninsured packages. We reserve the right to deny credit for merchandise if it is returned incomplete, abused, or not in sellable condition.
If a return goods authorization number does not accompany a return to our warehouse, the return process and customer credit may be delayed.
6. What is your product warranty?
You deserve to be confident that what you buy has met our superior quality standards….and yours. If an item breaks with normal use, call our customer service representatives within 1 year of purchase, and we’ll work with you to ensure that your needs are met. A prepaid authorization return service (ARS) label will be issued for all returns involving damaged or defective merchandise.
7. What is the payment remittance address?
For payments only, mail to WRS Group, Ltd., PO Box 21207, Waco, TX 76702-1207
For purchase orders and other correspondence, mail to WRS Group, PO Box 21207, Waco, TX 76702-1207